Terms and Conditions
Last updated October 10, 2021
Agreement to terms
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.
Mayflower Limo LLC is not responsible if the guest is not present at the reserved time. If the guest cannot find the vehicle, they should contact customer service at 1(720)-694-7791. Drivers will wait 45 minutes free of charge for domestic flights and 60 minutes for international flights. If the waiting time exceeds these limits, Mayflower Limo LLC has the right to charge an additional fee for every 15 minutes spent waiting at the airport.
If the passenger fails to let us know about any delays, the company has the right to withdraw the vehicle. The trip will be considered complete, and we will charge 100% of the payment for the reservation.
Mayflower Limo is not obligated to deliver any luggage that does not fit in the requested vehicle when booking. Mayflower Limo is not responsible for any delays resulting in late cancellations or no show-ups. If contact is not made after the courtesy timeout has expired or passengers leave the pick-up location without notifying Mayflower Limo, the booking will be treated as a no-show, and 100% of the booking fee will be charged plus all applicable charges.
Delayed and Missed/Canceled Flights
In case of missed flights or delays, it’s the passenger’s responsibility to notify Mayflower Limo by calling customer service at 1(720) 694-7791 to reschedule reserved pick-up. If a flight is delayed after take-off, we will track the arrival time, do our best to accommodate, and no additional charges will be applied.
If your flight is canceled for any reason, regardless of you, you should notify us 12 hours in advance to reschedule your pick-up from the mountain area and 6 hours in advance of pick-up from the Denver area. For example, if you’re being picked up from the Denver International Airport, you are expected to give us 6 hours in advance. Similarly, if you’re traveling from a Ski resort to Denver International Airport and your flight is canceled, you are expected to provide us with 12 hours in advance. If you change your reservation time by less than the time mentioned above, your current reservation will be considered a late cancellation and will be charged 100% plus all applicable fees. Please make sure all the flight, contact, and reservation information you provided us is correct. We are not responsible if the arrival/departure information is incorrect or not provided to us. We only track the flight numbers that have been originally provided at the time of reservation.
Guests take full financial responsibility for any damages that they’ve caused. The damages include, but are not limited to, physical damage and any excessive cleaning resulting from the use of the vehicle by the guests. Fees will be calculated based on actual repair costs and the time associated with repairing and cleaning the vehicle. Mayflower Limo is not responsible for personal belongings or items damaged or left in the vehicle. In finding lost items, the company will try to return the item(s) promptly at the owner’s expense. Returning lost items may include, but is not limited to, extra time added to reservations or shipping and packaging costs. Vehicles cannot be loaded in excess of their capacity. Clients are responsible for any penalties incurred as a result of non-compliance with these policies. For example, suppose a client makes a reservation for a vehicle that does not fit all of the passengers or luggage due to its size. In that case, we will consider it the client’s mistake and responsibility, and the cost of the reservation will be charged in full.
The driver has the right to stop the vehicle for any negligence. If the booking is canceled by negligence, no refunds will be made, and the booking will be invoiced in full.
Upon arrival at the guest’s pick-up location at the reserved time, the driver will wait 15 minutes free of charge. After 30 minutes of waiting after the reserved time, Mayflower Limo has the right to cancel the trip, consider the trip as complete, and charge 100% of the cost of the trip.
No alcoholic beverages or smoking.
Bad Weather and Traffic
Mayflower Limo is not responsible for guests being late to their flights or place of arrival. As such, Mayflower Limo is not responsible for vehicles being late due to delays, traffic, weather conditions, and unexpected vehicle malfunctions. Road closures, unsafe road conditions, and accidents are situations beyond our control, and Mayflower Limo shall not be responsible for unforeseen events beyond our control.
Complimentary 15-minute Stops
All reservations include a scheduled one complimentary 15-minute stop. Any additional non-scheduled or non-reserved stops along the way will be charged for every 15 minutes at the company’s rate. We understand that there may be unplanned stops, but the guests will incur additional charges at the company’s hourly rate. Mayflower Limo reserves the right to refuse any additional non-scheduled stops, especially during the winter season, because we need to be on time for our other clients. Please reach out to our customer service staff for any questions regarding hourly fees.
Change of Plans
It’s the guest’s responsibility to notify Mayflower Limo if their arrival time and flight information are changed. Changes to reservations are only allowed through email or by calling 1(720) 694-7791. Drivers cannot alter passenger reservations, adjust fees, or accept payments other than tips/gratitude.
A booking is considered a no-show if the guest fails to contact Mayflower Limo before the expired grace period. No shows will be charged the total amount of booking fare.
By making a reservation, you indicate that you are the cardholder of the credit/debit card you provided on the reservation form or that the cardholder authorizes you to make this transaction. Also, you permit us to charge the credit card in the total cost of the reservation for the services requested, including any taxes, surcharges, gratuities, and other charges associated with your reservation. Transactions are made through completely secure systems such as Square, Stripe, and Paypal, which guarantee the security of your credit/debit card.
You may not access or use the Site for any purpose other than for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
Intellectual Property Rights
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
Term and Termination
Electronic Communications, Transactions, and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site satisfy any legal requirement that such communications be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Site.
Guests may cancel free of charge up to 24 hours before their trip starts.
According to Mountain Standard Time, if a guest fails to cancel within the allotted time (24 hours in advance), they will be charged 100% of the payment, including all fees in their reservation.
All cancellations are only accepted by email for confirmation purposes.
To resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Mayflower Limo LLC
201 Columbine St Ste 150 PO Box 6288
Denver, CO 80206